Education & Training

BSD, Visual Communications, The Ohio State University, 2007

• Honors: Cum Laude, with Distinction in the Field of Visual Communications

Certified Usability Analyst (HFI#:2017-6793)

CITI Human Subjects Researcher

Fuse by Cardinal Health

Navista™ Technology Solutions, Pixie

• Managed brand update to Navista suite of products to align UI to Cardinal Health Core brand while meeting accessibility criteria

• Redesigned Episode Analytics into Performance Insights to allow oncology providers to understand their financial risks while participating in the Centers for Medicare & Medicaid Services (CMS) Enhancing Oncology Model

• Tested product solutions with medical oncologists and oncology support staff to identify ways to ensure treatment compliance to NCCN guidelines

• For Pixie, I conducted a system review and evaluated data analytics to create an epic of UI improvements, dropping the average abandonment rate from 36% to 9% during the program pilot

Advanced Therapy Solutions, Cell & Gene Therapies

• Lead the discovery research with Specialty Pharmacy Directors to gain a holistic understanding of the procurement, distribution and invoicing process for autologous cell therapies in order to validate internal assumptions and identify detailed pain points and opportunities within the process for improvement.

PX Ops

• In addition to product work, I also lead PX Ops initiatives tasked with building:

  • A comprehensive research repository

  • A UI style guide system for Specialty provider-facing products

  • Design hand-off process improvement

Relevant Experience from Battelle

The following highlights are samples of my work, as most of my projects are highly confidential or restricted.

Centers for Medicare & Medicaid Services (CMS): Measures Management System (MMS)

• Lead UX Designer responsible for the design strategy and usability testing of CMS’s new MMS website.

• Worked with the client to establish a design strategy, leveraging the CMS digital design system, to align this new website with their other existing products, and to standardize an approach to the navigational and informational layout of the blueprint content.

• Conducted usability testing with end users from the measure development and implementation professional community, comprising of self-assigned and directed-use tasks to evaluate the navigation, templates, and display of the educational and professional resources.

Centers for Medicare & Medicaid Services (CMS): eCQI Resource Center

• Developed the redesign strategy for the eCQI Resource Center, aligning the UI with a complimentary product while making sure to make the site its own distinct appearance.

• Conducted focus groups, tree testing and A/B testing comprised of multiple user roles and levels of experience in the measure development community, and insights gathered from the focus groups were broken down into themes by these stratifications.

• UX is integrated to each option year by reviewing analytics, identifying stakeholder goals, and an expert review to identify areas for possible improvement, followed by a recommendation of UX activities to evaluate, identify and refine possible solutions. 

Neonate Medication Delivery System [Client Redacted]: UI Design, Instructional Materials Design, and Labeling for a Medical Device

• Aligned contextual research findings, PRD, MRD, and FDA regulations into a clean, intuitive, graphical user interface.

• Worked alongside human factors engineers throughout the development process to create functional designs: from wireframes and interactive prototypes for formative/summative testing, all the way though exporting visual assets, documenting design implementation requirements in the user interface design document (UIDD), and reviewing implementation with the software team.

• Project involvement was also extended to the quick start guide attached to the system, as well as the product labeling following. Design solutions incorporated all regulatory required information, in addition to strategic information design for various user groups for the system.

Controllable Force Autoinjector & Performance Capture Software: Prototype & Software Usability Testing

• As part of an internal research and development project, our human factors team evaluated the performance of both a newly engineered medical device and performance capturing software.

• As a usability analyst, I conducted a usability review of the software prior to the medical device usability test to identify potential usability issues.

• A formative study was conducted to test the usability of the instructions for use and autoinjector prototype with a small patient cohort, and I served as the research assistant to document the device performance along with the performance capturing software, responsible for the data capture for the simultaneous tests.

• The subsequent report included documentation of observed usability issues, root cause analysis and design recommendations to improve the instructions for use, device design, and software usability and efficiency. 

Prior Professional Experience

Matter Creative Group (formerly Rocket Science + Design), Cincinnati, OH

Senior Graphic Designer 2012-2013

• Worked as a lead designer for clients in the healthcare industry, with a variety of projects ranging from brand development and management to design strategy, website and app visual design, trade show and environmental graphics, to information-intensive print design and production.

Big Red Rooster, Atlanta, GA/Columbus OH

Graphic Designer, 2010-2012

• Managed and developed visual merchandising brand assets of The Home Depot as part of the corporate design team, redesigning the entire visual merchandising design standards documentation to reflect current branding and established best practices for visual merchandising execution.

• Worked with an internal team to develop production-ready templates to expedite standard signage development and maintain visual consistency throughout The Home Depot stores. Also conducted training seminars to develop company software and production skills.

InReality, Atlanta, GA (Formerly Info Retail)

Graphic Designer, Photographer, 2007-2012

• Worked on consumer design solutions including branding, corporate identity development, large scale environmental graphics, package design, web design and art production.